Frequently asked questions (FAQ)

Will my data be used for purposes other than billing?

Unless expressly consented by you, your personal and/or professional data will not be used for any purpose other than billing. In any case, even if you have consented to the use of your data to inform you about offers, new products, etc., you may request to stop receiving this type of information at any time through any means (phone, fax, email).

Why is so much data about me necessary?

Dulces Gamito requires the information requested before each purchase in order to correctly issue the invoice related to the transaction with the customer.

Who actually makes the sale?

Dulces Gamito is a family-owned private company located in Estepa, a municipality in the Autonomous Community of Seville, Andalusia. All sales of food products are made directly by Dulces Gamito through this website.

Are my credit card details stored anywhere?

Unlike other online shopping sites, payment data through our website is not stored in any case. Since payment is made directly through a banking entity, you can be assured that your credit card information is not processed and/or stored outside of that entity.

What happens if I'm not home / at the office when my order is delivered?

The courier service will leave a note so that you can be contacted. For security reasons, it is required that the delivery of the order is signed to confirm that it has been satisfactorily completed.

The shipping cost to my country is extremely high. What can I do?

All shipments are made via international courier service. Although Dulces Gamito has achieved competitive rates for shipments, shipping prices to some countries are quite high. To reduce the shipping cost per item, you can try to purchase a larger number of items in a single shipment.

How are shipments made?

All shipments without exception are made via courier service. This ensures that the delivery of the order is carried out in a reasonable time and ensures the quality of the shipment.

How is the price of my shipment calculated?

The price of each shipment is automatically calculated based on the selected items, their weight, and their destination.

For any other inquiries, please contact us: [email protected]