RIGHT OF WITHDRAWAL OF WWW.DULCES-GAMITO.COM
The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by art. 102 Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
To cancel an order you can use the attached form (Download withdrawal form here) or they can notify it by email by going to CALIDAD@DULCES-GAMITO.COM or by postal mail to the AV address. DE ÚBEDA, 11, SEVILLA (ESTEPA), 41560.
If you send us an email or written communication, please include the details of your order to help us identify it.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the products that make up the order are delivered separately, to the 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of the aforementioned products.
Once the right of withdrawal has been exercised, the user must send the delivered products to the indicated address (MANTECADOS GAMITO HERMANOS, S.L. / AV. DE ÚBEDA, 11, SEVILLA (ESTEPA), 41560), assuming the return costs. Please bear in mind that if you decide to return the items to us, postage due, we will be authorized to charge you for the expenses we may incur.
The right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which the customer received them. No refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the / the product / s while they are in your possession. Please return the item using or including all its original packaging with all labels. Please do not remove the labels until you are sure you want to keep each item.
After examining the article we will inform you if you are entitled to a refund of the amounts paid.
If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will proceed to refund the total amount of the purchase plus shipping costs within 14 days of receiving the order cancelled.
If the return only includes a part of the order, the correct procedure has been followed and the products are new and unused, we will only refund the value of the returned products, excluding shipping costs.
ONLINE DISPUTE RESOLUTION EU: http://ec.europa.eu/consumers/odr/