The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. To cancel an order, you can use the attached form (Download withdrawal form here) or you can notify us by email at [email protected] or by postal mail at AV. DE ÚBEDA, 11, SEVILLE (ESTEPA), 41560. If you send us an email or written communication, please include the details of your order to help us identify it.

The withdrawal period will expire 14 calendar days from the day you or a third party designated by you, other than the carrier, acquired physical possession of the goods, or in the case where the products that make up the order are delivered separately, 14 calendar days from the day you or a third party designated by you, other than the carrier, acquired physical possession of the last of these products. Once the right of withdrawal has been exercised, the user must return the delivered products to the indicated address (MANTECADOS GAMITO HERMANOS, S.L. / AV. DE ÚBEDA, 11, SEVILLE (ESTEPA), 41560), assuming the return costs. Please note that if you decide to return the items to us with postage due, we will be authorized to charge you for the expenses we may incur. The right to withdraw from the contract will apply exclusively to those products that are returned in the same condition as the customer received them. No refund will be made if the product has been used beyond mere opening, if the products are not in the same condition as they were delivered, or if they have suffered any damage, so you must be careful with the product(s) while they are in your possession. Please return the item using or including all its original packaging with all labels. Please do not remove the labels until you are sure you want to keep each item. After examining the item, we will inform you if you are entitled to a refund of the amounts paid. If the return includes the entire purchase, the correct procedure has been followed, and the products are new and unused, we will proceed to refund the total amount of the purchase plus shipping costs within 14 days from when we receive the canceled order. If the return only includes part of the order, the correct procedure has been followed, and the products are new and unused, we will only refund the value of the returned products, without the shipping costs.

EU ONLINE DISPUTE RESOLUTION: http://ec.europa.eu/consumers/odr/